complaint·December 26, 2024

While the facility did have a scabies outbreak there is insufficient evidence to suggest staff negligence caused the outbreak therefore the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it. Allegation 2: Staff behavior poses as a risk the residents In the fall of 2024 (approximately October 2024), the facility underwent a change in leadership and management companies. During the course of interviews a former staff member and current staff member stated that one of the prior directors would routinely give false information to the department when complaints were being investigated. Another staff member said that a previous director gave staff insufficient information about resident needs. While these allegations are concerning and could pose a risk to residents in care there is insufficient evidence to support the allegation. The allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it. Technical assistance was provided on inimical conduct. An exit interview was conducted and a copy of this report was provided. While the facility states they began calling responsible parties to notify them of scabies in the facility this is not documented. During the course of interviews conducted, 2 family members advised they were made aware that there was scabies in the facility by a personal acquaintance that had been at the facility a week prior to receiving a formal phone call from staff. The allegation of "staff are not properly reporting incidents involving the residents" is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met. Deficiencies are being cited from the California Code of Regulations (CCR) Title 22, Division 6. Failure to correct deficiencies may result in the assessment of civil penalties. An exit interview was conducted and a copy of this report and appeal rights were given.