complaint·April 12, 2022

Residents do not receive food in a timely manner and Staff serve residents cold food . During the investigation process, the administrative assistant, five staff persons and five residents were interviewed. In addition, the facility’s food service policy and menu were reviewed. It was reported that meals are served at 8:00 a.m., 12:00 p.m., and 5:00 p.m. and that snacks are provided twice a day. It was stated that residents either eat in the dining room or in their rooms. A walk through of the kitchen was conducted and the lunch menu consisted of Salisbury steak, green beans, potatoes with gravy, rice crispy treats and/or sugar free Jell-O. The cook advised that she serves 50 residents in the dining area and 11-15 residents are given tray service in their rooms. The cook stated that the care providers and the med technicians assist when serving the residents, as needed. Dinner was also in preparation and was observed to be lemon chicken, vegetables and rolls. The food being served appeared to be of good nutrition and was being served hot. A menu was observed in the kitchen and the cook was following the daily menu. During the interview process, overall, it was reported that the residents do receive their food in a timely manner and that residents are not served cold food. It could not be proven that Residents do not receive food in a timely manner and that Staff serve residents cold food. Although the allegations may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are Unsubstantiated . continued Staff do not follow protocol to prevent the spread of illness . During the investigation process, the administrative assistant, four staff persons and two residents were interviewed. In addition, supportive documents that were provided included a Physician Reports, Admission Agreements, Resident Appraisal and laboratory results. It was reported that two residents (Resident 1 and Resident 2) may have had Clostridium Difficile (C-Diff). During the interview process, it was stated that during the month of January 2021 it was suspected that the residents had C-Diff; therefore, the staff set up a Personal Protective Equipment (PPE) station near the residents’ rooms for precautions. The facility provided copies of the C-Diff results which indicated that the residents were negative. It could not be proven that Staff do not follow protocol to prevent the spread of illness. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated . Facility has bed bugs . During the investigation process, the administrative assistant, four staff persons and two residents were interviewed. In addition, invoices were received and reviewed from the pest control company. continued Prior to the complaint and during the month of June 2021, a pest control company was treating the facility for bed bugs. In addition, when the facility noticed that they had bed bugs, they notified the licensing agency via incident report. The administrator assistant reported that the pest control company continues to come to the facility on a monthly basis and also checks specifically for bed bugs. Copies of invoices from the pest control company were provided and verified for the months of January through June 2021. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated .