complaint·August 29, 2024

Report Continued from LIC 9099... It was alleged that staff does not provide a comfortable room temperature for resident. It was the complainant’s concern that the facility’s heater has been in disrepair for a couple months and the resident rooms were getting cold. Records reviewed and interviews conducted revealed that the facility began renovation to install a new air conditioner and heating system; however, residents and family members were notified prior to the company hired coming out to the facility and begin working. Notices were also posted in common areas to inform the residents of the facility’s upgrades. Staff interviews revealed that upon completion, several rooms did not have a functioning air system; however, the facility provided all residents that were affected a portable air conditioner and a small room heater. Interviews conducted with resident revealed that a heater was provided by the facility when the heating system malfunctioned, which helped keep their rooms warm during the cold season. Also, residents reported receiving a portable air conditioner from the facility without requesting. Furthermore, nine (9) out of nine (9) residents interviewed did not report having any concerns living at the facility or with the temperature in their bedrooms. Based on the information obtained and reviewed, the Department does not have sufficient evidence to support the allegation of “staff does not provide a comfortable room temperature for the resident”. Therefore, this allegation is being deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. Report was reviewed and a copy issued.