complaint·June 16, 2021

precautions we do and not enter the facility." A second undated letter from Resident #2 (R2)'s POA indicates a request that "Ombudsman services, and any other service providers, continue to be suspended at Golden Years Care while COVID risk is still present." However, the letter appears to have been sent with an email dated 4/23/2021. On 12/14/2020, LPA Dulek had called and spoken with Administrator Larry Wayne regarding LTCO entry to the facility and current guidelines. On 12/14/2020, LPA reiterated that at that time, according to Ventura County Public Health guidelines, LTCO were allowed access to the facility following the Public Health guidelines. On 4/21/2021, LPA Dulek, along with Licensing Program Manager (LPM) Kristin Heffernan participated in a phone call with Administrator Larry Wayne in regards to LTCO access to the facility. At that time, LPA and LPM indicated to Administrator that there are no guidelines restricting LTCO access to the facility. During today's interviews, Administrator indicated that families are allowed to visit residents indoors at this time, however families do not want LTCO services. LPA was unable to confirm the validity of this request, due to the outdated letters provided to LPA during this visit. Additionally, PIN 21-17.2-ASC dated 5/14/2021 states " This visitation waiver shall not apply to essential visits, which shall include the following... Visits mandated by a court order or federal law such as visits by Adult Protective Services or the Long-Term Care Ombudsman." Therefore, based on interviews, the allegation that "facility denied access to Ombudsman" is deemed SUBSTANTIATED at this time. Exit interview conducted. Today's reports and appeal rights were reviewed and provided via email to the Administrator.