complaint·March 24, 2026

Continued from LIC 9099 Regarding allegation of “Financial abuse” and “Staff threatened resident with eviction” it was alleged that the facility owner/Licensee financially abused Resident #1 (R1) and threatened eviction due to the closure of R1’s bank account and lack of funds to pay for board and care. Interviews with the licensee indicated that they routinely assist R1 by providing transportation to the bank at the beginning of each month to withdraw funds for payment of board and care, medications, and incontinence supplies. The licensee denied any financial abuse. On 01/03/2026, during a visit to the bank, R1 was informed by a teller that their account had been closed and no funds were available. The licensee acknowledged expressing frustration upon learning that the account had been closed by R1 via telephone and that funds were unavailable. On 01/15/2026, an APS SW interviewed R1 privately. R1 confirmed they are their own responsible party and do not have a Power of Attorney (POA). R1 stated that closing the account was a mistake and denied any financial abuse by the licensee. R1 provided an October bank statement to APS SW for review, which showed no unusual spending or unauthorized transactions. Cash withdrawals reflected on the statement were confirmed by R1 as self-initiated. On 01/14/2026, with assistance from the licensee, R1 opened a new checking account into which their January 2026 benefits were deposited. Records indicate that the licensee has been planning to retire and close the facility since October 2025 and since then, they’ve been attempting to relocate R1. A 60-day facility closure notice and eviction notice were issued to R1 on 08/13/2025. Although the Licensee sought information regarding unlawful detainer procedures on 10/07/2025, and obtained documents on 02/02/2026, there is no evidence that formal eviction proceedings were filed. Due to R1's requiring a higher level of care, R1 was transferred to the hospital and subsequently relocated on 03/11/2026. Although the licensee acknowledged expressing frustration regarding the lack of funds and the possibility of eviction, the Licensee stated that they are aware that R1 has no family or external support and has relied on the facility since admission in 2017. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Financial abuse” and “Staff threatened resident with eviction” is deemed unsubstantiated at this time. Exit interview conducted and a copy of this report was provided.