Complaint·December 29, 2022

LPA Olson interviewed 7 Staff and 2 backup Administrators on 12/21/22 and 12/22/22 regarding the allegations. One Administrator (A2) stated they knew nothing about it and A1 was very strict with the employees and would have told management and taken action against S1 if they witnessed it on camera. The other Administrator (A3) stated they heard about the first incident but didn’t see it. A3 stated that S1 is just “misunderstood” but would never do anything to hurt residents. 5 out of 7 staff interviewed said S1 would never physically harm the resident, and talks loud and may often get frustrated when talking to residents and other staff due to S1 not being fluent in English, and are just misunderstood. 5 out of 7 staff stated S1 is rude and have witnessed S1 saying rude things to residents, talking back to them, not giving them coffee or letting them walk far from their room and say things like, “be quiet”, “don’t hit me, I’ll hit you back”, “move over”, “You’re stubborn”. Staff 2 stated that they witnessed S1 grab residents by their wrist and take them to or from the dining area. S2 stated they witnessed R1 sitting on the bench near the bathrooms when S1 stepped on R1’s foot and pull R1’s hair. LPA asked if they saw why S1 did this and S3 stated when R1 was new to the facility they were very aggressive and may have tried to hit or kick S1, that was very common when R1 first arrived. S2 stated they informed the Administrator (A1) that day in the hallway and after S2 told A1 they didn’t say anything and kept walking. S2 stated they were working on 2/25/22 in the other room when Staff 3 (S3) told them S1 had just hit Resident (R2). Staff 2 stated, I think it was R2 and S3 told me they saw S1 hit R2 and told A1 who had saw it on video. LPA was unable to view the video at the facility. LPA interviewed Staff 3 who stated they witnessed S1 shove spoons in residents mouth when they have their mouth closed. S3 stated they witnessed S1 shove a spoon into R1’s mouth and heard a crunch. The next day R1 was missing a tooth. S3 also stated they witnessed S1 hit R2 on the head and said “shut up”. S3 stated they filled out paperwork for the incident and insisted Administrator 1 review the security footage. S3 stated that A1 and S3 reviewed the footage showing the incident and A1 assured S3 it would be handled. A1 is no longer at the facility and could not be interviewed. One resident interviewed stated S1 had yelled at them before. 2 resident interviewed stated they had witnessed S1 hit their roommate and a third resident stated S1 closed their hand in a door. LPA Olson interviewed S1 who states they have never hit a resident. S1 stated they are hit and hurt by residents but they never hit back. S1 demonstrated on LPA how they help residents up, escort them around, and feed them. S1 stated A1 has talked to them about the correct way to talk to residents and properly lift them but never talked to S1 about a staff or resident claiming they S1 hit someone. Based on interviews the allegations staff hit residents in care and Staff speaks inappropriately to residents in care are Substantiated. Exit interview conducted, a copy of the report and appeal rights were emailed.