Complaint·May 12, 2023

(continued from 9099, page 1) Regarding the allegations R1 was not being provided proper incontinence care or bathing: LPA interviewed staff who confirmed R1 was resistant to being provided incontinence care and bathing. Staff indicated, even when R1 had been moved into memory care, R1 would use the call pendant to request assistance in the bathroom. Staff would assist R1 with incontinence care in the bathroom. When R1's health began to decline R1 resisted assistance in the bathroom and R1 preferred to be changed in bed. In addition, R1's staff indicated R1 did not like to be showered and resisted assistance in the shower. R1 would be given sponge baths and staff would ensure R1's skin was intact when giving incontinence care and sponge baths. One staff in particular was able to get R1 in the shower occasionally but even that staff indicated it could be difficult because R1 did not like the water. Based on interviews with staff, the allegations R1 was not being provided proper incontinence care or bathing is deemed Unsubstantiated at this time. Regarding the allegation the facility failed to call emergency services in a timely manner for R1: LPA interviewed staff who stated during that time they were checking memory care residents three times daily for fever. When R1 showed they had a fever they checked R1's oxygen level and pulse. Based on results, staff called 9-1-1. Based on this information, the allegation staff failed to call emergency services in a timely manner is deemed Unsubstantiated at this time. No deficiencies observed. Exit interview conducted. A copy of the report was issued.