Complaint·March 9, 2022

Licensing Program Analyst (LPA) JoAnn Rosales conducted a subsequent unannounced complaint visit to this facility for the above complaint allegation to deliver final investigation findings. LPA met with Administrator Cinthia Meza. Concerns were that facility staff did not reach out to the resident’s responsible party by not answering phone calls or text messages. Interviews conducted on 4/27/2021 starting at 12:18 pm, 3/2/22 at 4:30 pm, 3/3/22 at 9:08 am and 3/8/22 starting at 11:00 am revealed that resident’s responsible persons phone calls and/or text messages are being answered. Based on the information obtained during the course of the investigation the allegation is deemed unsubstantiated at this time. Exit interview conducted. Today's reports and appeal rights were reviewed and emailed to the Administrator.