Follow-up on corrections·October 28, 2025

Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced Case Management - Deficiencies visit at the facility at 10:22 AM. LPA met with facility staff who contacted the Administrator Dania Fayyad via telephone call. The Administrator was unavailable to come to the facility at the time of the visit. LPA explained the reason for the visit to Judith Gonzalez (S1) and entrance interview was conducted. During today’s visit LPA Byrne conducted a physical plant tour, interviewed two (2) staff, two (2) residents, and two (2) witnesses, and collected copies of pertinent documentation between 10:22 AM and 12:56 PM. Continued on LIC 809C. On 01/17/2025 the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint against the facility. The case was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Laura Garcia. During the course of the investigation IB concluded the following. On 09/24/2024 at approximately 0800 hours, resident #1 (R1) was found by their commode on the floor. Staff immediately evaluated R1 for any injuries, pain or swelling. Staff did not observe any injuries, swelling or redness. According to staff, R1 was reportedly observed ambulating throughout the facility without pain. However, staff #1 (S1) indicated that when they initially found R1 by their commode, R1 told S1 that they bumped their head but expressed no pain. Upon review, it appeared that staff only monitored R1 for pain levels but failed to seek immediate medical attention on 09/24/2024. On 09/26/2024, R1’s responsible party (W1) came to visit R1 and noticed that R1 had pain and took them to get medically evaluated. R1 was noted to have a fracture to the pelvis. Based on the R1’s medical history it is unknown how/ where the fracture was sustained however, staff should have sent R1 to get medically evaluated. Based on the above information and documentation provided, there is sufficient evidence that the facility failed to seek immediate medical attention for R1. The following deficiency was cited (refer to LIC 809D). The Administrator was unavailable to come to the facility at the time of this inspection but has designated S1 to sign on their behalf. Report was read to the Administrator via telephone call. Exit interview conducted and a copy of the report and appeal rights were provided.