complaint·May 14, 2024

(continued from LIC9099) During the interview with S1, they were not aware of R1 needing to fax any documents recently but recalled approximately one month ago R1 needed to fax documents but did not have the fax number. S1 stated they never laughed at R1 or made fun of them. S1 told R1 they would hold the documents and give them to their conservator when the conservator visited. Neither the administrator or S1 witnessed any staff treat R1 with disrespect. The administrator stated approximately three weeks ago they had a meeting with R1, staff and R1's conservator to ensure that R1's concerns about certain staff were addressed. The administrator stated they have gone out of their accommodate R1's needs and wishes. Based on the interview with R1, this complaint was not correct and R1 did not wish to pursue the complaint. Therefore, the allegation staff did not treat resident with dignity and respect is deemed unsubstantiated at this time. No deficiencies observed. Exit interview conducted and report issued.