complaint·August 16, 2024

(continued from LIC9099) care resident left the facility. Staff stated the assisted living resident who allegedly eloped can actually leave the facility without supervision. LPA spoke with that resident, resident 1 (R1). R1 stated they enjoy walking outside of the facility. They do not go far, usually they just walk around the perimeter of the facility. R1 recalled being asked by staff not to go in the area next to the barranca so they avoid that area now. LPA confirmed on R1's physician's report they could leave without assistance. Based on interviews and record review, this allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff do not respond to residents call for assistance in a timely manner. LPA interviewed a total of ten (10) residents. Residents stated staff usually respond to their calls for assistance within ten (10) minutes or less. A couple residents indicated they have had to wait up to twenty (20) minutes during busy times in the morning when everyone is waking up. None of the residents were concerned about wait times for assistance. Some residents voiced concern that the facility could use more staff sometimes but they personally did not feel neglected nor did they feel they had to wait for too long. The staff who were interviewed by LPA all indicated they try to respond to any calls for assistance immediately or within ten (10) minutes. Based on interviews, this allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff do not ensure that residents are adequately fed. LPA interviewed a total of ten (10) residents. All residents indicated they like the food and they get plenty of food. They can have second helpings of food too. All the residents stated if they do not like what is being served they can ask for another option such as a burger, sandwich, veggie burger, quesadilla, etc. All the residents stated if they were not able to make it to a mealtime, for example if they left for an appointment and returned after the lunch period, they can still get something to eat. They can request the meal be set aside or they can just ask for a sandwich or something like that upon their return. They can also just request a snack, such as yogurt. Staff who were interviewed by LPA also stated meals are set aside in the refrigerator and heated up if a resident does not want to eat during the mealtime. They also provide residents with sandwich options or other snacks. Based on interviews, this allegation is deemed Unsubstantiated at this time. No deficiencies observed. Exit interview conducted and report issued.