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Inspection visit

complaint

AASTA ASSISTED LIVINGLicense 5658501581 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Continued from LIC 9099 Regarding allegation “Licensee did not ensure phone calls are answered appropriately” the Reporting Party (RP) expressed concern that the facility’s main phone line is not answered in a timely manner, making it difficult to get in contact with Resident #1 (R1). The RP and a case manager further reported difficulty communicating with staff at AASTA and R1, noting that R1 does not have a personal cellphone and the only means of communication is through the facility’s main phone line. Staff interviews conducted revealed that staff are sometimes unable to answer the facility phone because they are responsible for transporting residents to appointments, conducting daily activities within the facility, assisting with brief changes and showers, medication distribution, and performing other essential care services. The LPA interviewed R1, who confirmed they do not have a personal cellphone and stated that staff rarely approach them to inform them that they’ve received a call. Interviews with facility representatives denied the allegation, stating that although the facility has encountered challenges maintaining a full-time receptionist, there is always a staff member assigned to answer phone calls throughout the day. During the course of the investigation, the LPA attempted to contact the facility by phone on four (4) separate occasions and at different times of the day. On the first attempt, the LPA reached a live person; however, it took approximately 25 minutes after navigating all menu extensions and being redirected by voice commands. On the remaining three attempts, the LPA was unable to reach a live person, as no one answered the phone. Based on the information gathered during the investigation, the department has sufficient evidence to confirm this allegation occurred. Therefore, the allegation of “Licensee did not ensure phone calls are answered appropriately” has been SUBSTANTIATED at this time. Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiencies were cited (refer to LIC 9099-D.) Administrator was informed that failure to correct the deficiencies may result in civil penalties. An immediate civil penalty of $1,000 repeat violation is assessed today due to being cited for the same violation within 12 months. Administrator was informed that additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) and 1569.49(f). Exit interview conducted, appeal rights discussed, and a copy of this report and appeal rights were provided.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87618(b)(3)(E)and(5)Type B

    87618 Oxygen Administration - Gas and Liquid (b)... (E)Oxygen tanks that are not portable shall be secured in a stand or to the wall and (5) Ensuring that facility staff have knowledge of, and ability in the operation of the oxygen equipment. This requirement was not met as evidenced by: Based on observation and interviews, the licensee did not comply with the section cited above per tour of the facility, it was observed oxygen tanks not being properly stored and staff are not up-to-date on how to handle and store oxygen tanks

  • 87411(a)Type B

    87411(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs…. This requirement is not met as evidenced by: Based on interviews and observation, the licensee did not comply in the section cited above as facility staff were unable to answer and transfer telephone calls for R1, which poses a potential health and safety risk to residents in care.

  • 87465(h)(5)Type B

    The following requirements shall apply to medications which are centrally stored: Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers.This requirement was not met as evidenced by: Based on interviews and observation, the licensee did not comply with the section cited above as facility staff are pre-filling residents’ medications in separate containers several days in advance, which poses a potential health, safety and personal rights risk to persons in care.

  • 87207Type B

    No licensee, officer or employee of a licensee shall make or disseminate any false or misleading statement regarding the facility or any of the services provided by the facility.This requirement was not met as evidenced by: Based on record review and interviews, the licensee did not comply with the section cited above as R1’s MAR was inaccurate due to staff signing off on medication administration prior to administering it, which poses a potential health, safety and personal rights risk to residents in care.

  • 87468.2(a)(4)Type B

    In addition to the rights listed in Section 87468.1…residents have shall have the following: care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Based on record review and interviews, the licensee did not comply with the section cited above as R1 was continuously calling for help and staff did not respond or assist R1, which poses a potential health, safety and personal rights risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the December 11, 2025 inspection of AASTA ASSISTED LIVING?

This was a complaint inspection of AASTA ASSISTED LIVING on December 11, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to AASTA ASSISTED LIVING on December 11, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87618 Oxygen Administration - Gas and Liquid (b)... (E)Oxygen tanks that are not portable shall be secured in a stand or..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.