complaint·January 16, 2024

(Report Continued from LIC 9099...) It was alleged that the Administrator is not on the premises for a sufficient number of hours. It was reported that the Administrator is always away from the facility. Interviews conducted with staff revealed that the Administrator is seen coming into the facility everyday Monday through Friday. Staff stated that the Administrator typically comes in the morning and added that the Administrator leaves the facility after they have left for the day themselves. Additionally, during resident interviews it was revealed that six out of six residents often see the Administrator walking through the hallways talking with both residents and staff. Furthermore, interviews with residents and staff corroborated that the Administrator is regularly seen at the facility during normal business hours. Based on the interviews conducted with staff and residents, the Department does not have sufficient evidence to support the allegation of “administrator is not on the premises for a sufficient number of hours”. Therefore, this allegation is deemed Unsubstantiated at this time. It was further alleged that a qualified staff is not designated to operate the facility during the administrator’s absence. It was reported that the facility has designated a receptionist to cover the facility in the Administrator’s absence and they are not qualified. Interviews conducted with staff revealed that the Administrator is regularly at the facility Monday through Friday. However, on weekends when the Administrator is not scheduled, there is management available at the facility. At any time, if the Administrator is unavailable, the facility has a Business Director, Health Services Director, and Marketing Director that are able to assist when needed. Furthermore, interviews conducted with staff revealed that management is available and willing to help whenever the Administrator is not present. Based on the information obtained and reviewed, the Department does not have sufficient evidence to support the allegation of “a qualified staff is not designated to operate the facility during the administrator’s absence”. Therefore, this allegation is deemed Unsubstantiated at this time. Exit interview conducted. No citations issued at this time. A copy of the report was provided.