Incident investigation·February 20, 2026

Licensing Program Analyst (LPA) Zabel Chochian conducted an unannounced Case Management - Incident visit at the facility today. Upon arrival LPA met with the Business Office Manager, Adriana Castor and reason for the visit was stated. LPA later met with Joey Alvarado, Executive Director (ED). The purpose of today's visit was to conduct interview with staff and resident #1 (R1), review records and obtain pertinent copies of facility records pertaining to a self reported incident involving R1. Facility reported that on 02/16/2026, they were notified by R1's family that a theft incident happened on 2/11/2026. Family stated that they were notified of the incident by R1 on 02/15/2026. R1 did not report the incident to the facility and first contacted law enforcement on 2/13/2026 and later reported to their family on 2/15/2026. ED also contacted law enforcement after being informed of the incident and was told that a case is already open and under investigation with the Ventura County Sheriff's Office. During today's visit LPA reviewed R1's records from approximately 12:30pm-1:15pm; conducted interview with the ED from approximately 1:30pm - 2:15pm, and interviewed R1 along with Sarah Belgard from Adult Protective Services. R1 reported that they were a victim of financial scam. R1 did not report the incident to the facility or their family until after the incident occurred. R1 stated that they filed a police report on 2/13/2026 and later that weekend informed their family. Records reviewed revealed that R1 is responsible for self; able to leave facility unassisted and handles own finances. R1 was a victim of fraud and financial scam. Pending case investigation report from the Ventura County Sheriff's Office, a supplemental report will be issued, if warranted. Exit interview held and copy of report provided.