complaint·December 30, 2025

Regarding the allegation, “Facility staff did not refund resident's authorized person upon the death of the resident as required”; It was alleged that the facility staff did not provide a refund to Resident #1’s (R1’s) Authorized Person (AP) after R1 passed away within the required 15 days per the admission agreement. It was further alleged that R1’s AP did not receive the refund until 12/29/2025. Interview with the Executive Director (ED) revealed that R1 expired on 11/29/2025, and on 11/30/2025 all their belongings had been removed, and their account had been closed. On 12/1/2025, the ED notified R1’s AP that R1 had been removed from any future billing, and their account was no longer set for any additional payments via text message. If a payment happened to process earlier that morning before everything was updated for the AP to inform them so they could begin the refund process right away. On 12/2/2025, the ED was notified by the AP that December’s payment was withdrawn and to please start the refund. R1's Admission Agreement states that "discharge/death - any refund of the monthly fee that is owed to the Resident/Representative will be returned within fifteen (15) days." As the resident passed away on 11/29/2025 and all belongings were removed on 11/30/2025, a refund should have been issued by 12/15/2025. The ED stated that she was informed that a check had been generated and mailed out but did not know when. The ED provided the LPA with a detailed ledger for R1 where it revealed that a check for R1’s AP was “effective” 12/16/2025, however was unable to provide documentation verifying the date the check was mailed or issued to the AP. Additionally, the ED stated that they had received confirmation that the check was received on 12/29/2025, and provided the LPA an image of the check with the amount of $8455.00 dated 12/16/2025 and that it had been cleared from the bank today 12/30/2025. Therefore, based on interview and record review, the allegation that " Facility staff did not refund resident's authorized person upon the death of the resident as required " is deemed SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9009-D): Exit interview conducted, today’s report and appeal rights were reviewed and emailed to the Executive Director.