complaint·May 17, 2023

(continued from 9099, page 1) RE: Staff do not provide proper incontinence care to resident in care This complaint was regarding the frequency in which staff change residents' disposable underwear and/or assist residents in the bathroom. Staff stated incontinence care is provided to most of the residents on a schedule. They get changed in the morning, around lunchtime, afternoon and late evening; or as needed based on observation or if a resident requests assistance. There is one resident who likes to use the bathroom during the daytime and one resident who always uses the bathroom with assistance from staff. Other residents require full incontinence care. Residents capable of communicating with LPA stated the staff help them with their needs. If they need to be cleaned they can let staff know. Staff will assist right away unless they are busy assisting other residents, then they may need to wait a little bit. None of the residents stated that staff did not provide them with needed incontinence care. During LPA's visit staff were assisting some residents with incontinence care. Based on interviews and observations, the allegation staff do not provide proper incontinence care to resident in care is deemed UNSUBSTANTIATED at this time. RE: Staff do not provide proper food service to resident in care This complaint was specifically regarding in between meal snacks and beverages. Staff stated residents are offered beverages and snacks throughout the day. They showed LPA snack options such as crackers, chips, cookies, Ensure, fruit and sometimes staff make fresh baked goods. Staff stated they have some residents who like to drink tea or coffee; others prefer water. Resident 1 (R1) likes to drink coffee in the morning and at lunch. They try to avoid giving coffee at dinner or later due to the caffeine. R1 stated they like to drink coffee and staff provide coffee to them when they ask for it. All residents stated if they want a snack or beverage they just ask for it. Staff also offer snacks to residents that cannot communicate their wants or needs. Based on interviews with staff and residents, the allegation staff do not provide proper food service to resident in care is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided to administrator.