Violation

California Code § 87468(c)(2)(A)Complaint Poster Posting

How CCLD inspectors cite this regulation, what providers do to stay clear of it, and where it appears in the public record.

Type B, generalAffects rcfe88 facilities cited in the last 90 days

ℹ️ Educational reference based on public CCLD inspection records. Not legal or compliance advice. Verify requirements with official sources. Full disclaimer →

Regulation text

What California Code § 87468(c)(2)(A) actually says

California Code § 87468(c)(2)(A)

Licensees may use the Residential Care Facility for the Elderly (RCFE) Complaint Poster (PUB 475) or may develop their own poster as provided in this section. A poster developed by the licensee shall contain the same content as the PUB 475. The poster that is posted shall be 20" x 26" in size and be posted in the main entryway of the facility. PUB 475 may be accessed, downloaded, and printed from the www.ccld.ca.gov website.

From the field

What providers tell us about this citation

Based on community experience, not official guidance.

86 California RCFEs were cited for missing or improperly posted complaint notices. LPAs check your entryway within the first minute of any visit. Print PUB 475 at the correct 20 by 26 inch size and post it at eye level near the front door. This takes five minutes and prevents a Type B citation.

By the numbers

88^*CCLD: facilities cited in the last 90 days
16^*CCLD: counties where this citation appeared
--^*CCLD: rank among most-common citations
Trajectory: Steady

88 facilities were cited for this in the last 90 days. See if yours is one of them.

Check a facility

What other providers do

Common practices to stay clear of Complaint Poster Posting

Common practices shared by providers. Confirm requirements with your licensing analyst.

Common practices

Post PUB 475 or an equivalent poster in the main entryway of the facility
Poster must measure exactly 20 inches by 26 inches
Custom posters must contain the same content as PUB 475
Poster must be visible and accessible to residents and visitors at all times

What to avoid

Poster is hung in a back hallway or office instead of the main entryway
Poster is printed at the wrong size or on standard letter paper
Poster becomes faded, torn, or obstructed by furniture and goes unnoticed
Facility uses an outdated version that does not match current PUB 475 content

Regional record

Where this citation appeared in the past 90 days

Citation counts and rates by California county, drawn from CCLD inspection records.

Regional citations for Complaint Poster Posting, last 90 days
County	Citations	Facilities	Citation rate
Orange	22	--	--
Los Angeles	19	--	--
Contra Costa	16	--	--
Alameda	6	--	--
Sacramento	4	--	--
Fresno	3	--	--
Riverside	3	--	--
San Bernardino	3	--	--
Kern	1	--	--
Napa	1	--	--

SOURCE

*CCLD: California Community Care Licensing Divisionviolation_citations2026-05-30Updated weekly

FAQ

Frequently asked questions

Answers based on public CCLD data and regulation text. May not reflect recent changes.

What is the complaint poster posting requirement for California RCFEs?

California RCFEs must display a complaint poster (PUB 475 or equivalent) in the main entryway so residents and families know how to report concerns. Title 22, Section 87468(c)(2)(A) requires the poster to measure 20 inches by 26 inches. If you create your own version, it must match the PUB 475 content exactly. This gives residents a clear path to voice concerns about their care.

How common is the complaint poster posting violation in California assisted living?

According to California CCLD inspection records, 86 RCFEs were cited for this Type B violation, producing 93 total citations across 16 counties. Orange County led with 22 citations, followed by Los Angeles with 21. Most citations occur because the poster is missing, printed at the wrong size, or hung in the wrong location.

What happens if an RCFE is cited for not posting the complaint notice?

A Type B citation means the deficiency poses a potential risk if left uncorrected. The LPA will require a plan of correction, typically due within days. Type B citations carry civil penalties, though lower than Type A violations. Repeat citations draw added scrutiny from CCLD during annual inspections. Correcting it quickly demonstrates good faith to Licensing Program Analysts.

How do I fix or prevent a complaint poster posting citation?

Download PUB 475 from the CCLD website and print it at exactly 20 by 26 inches. Hang it in your main entryway at eye level where residents and visitors can easily see it. Check it monthly during routine facility walk-throughs. Replace it promptly if it becomes faded or damaged. LPAs look for this poster within the first few minutes of any inspection visit.

Does failing to post the complaint poster affect my RCFE license?

A single Type B citation will not immediately threaten your license. However, a pattern of uncorrected posting violations signals noncompliance to CCLD. Accumulated Type B citations can lead to increased inspection frequency and conditional license status. Maintaining visible complaint information is a resident rights requirement that Licensing takes seriously.

Related violations

Other citations in this regulation family

This information is educational and does not constitute legal advice. Consult a licensed residential care compliance consultant for guidance specific to your facility. Citation data is sourced from California Community Care Licensing Division public records and is refreshed regularly.

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