Violation

California Code § 87468.2(a)(1)Personal Privacy in Care

How CCLD inspectors cite this regulation, what providers do to stay clear of it, and where it appears in the public record.

Type B, generalAffects rcfe116 facilities cited in the last 90 days

ℹ️ Educational reference based on public CCLD inspection records. Not legal or compliance advice. Verify requirements with official sources. Full disclaimer →

Regulation text

What California Code § 87468.2(a)(1) actually says

California Code § 87468.2(a)(1)

To have a reasonable level of personal privacy in accommodations, medical treatment, personal care and assistance, visits, communications, telephone conversations, use of the Internet, and meetings of resident and family groups.

From the field

What providers tell us about this citation

Based on community experience, not official guidance.

112 California RCFEs were cited for this. LPAs check whether staff knock before entering rooms and whether doors are closed during personal care. Train caregivers on privacy protocols today because a single observation during a walk-through can trigger a citation on your public record.

By the numbers

116^*CCLD: facilities cited in the last 90 days
24^*CCLD: counties where this citation appeared
--^*CCLD: rank among most-common citations
Trajectory: Steady

116 facilities were cited for this in the last 90 days. See if yours is one of them.

Check a facility

What other providers do

Common practices to stay clear of Personal Privacy in Care

Common practices shared by providers. Confirm requirements with your licensing analyst.

Common practices

Staff must knock and receive permission before entering a resident's room
Doors and curtains must be closed or drawn during personal care and medical treatment
Residents must have access to private telephone and Internet communications
Family visits and resident group meetings must be accommodated with reasonable privacy

What to avoid

Caregivers entering resident rooms without knocking during routine checks
Leaving doors or curtains open while assisting residents with bathing or dressing
Failing to provide a reasonably private area for phone calls or Internet use
Staff discussing resident care details in common areas where others can hear

Regional record

Where this citation appeared in the past 90 days

Citation counts and rates by California county, drawn from CCLD inspection records.

Regional citations for Personal Privacy in Care, last 90 days
County	Citations	Facilities	Citation rate
Orange	21	--	--
Los Angeles	19	--	--
San Diego	11	--	--
Riverside	8	--	--
Sacramento	8	--	--
Contra Costa	8	--	--
Solano	5	--	--
San Bernardino	4	--	--
Sonoma	3	--	--
Alameda	3	--	--

SOURCE

*CCLD: California Community Care Licensing Divisionviolation_citations2026-05-30Updated weekly

FAQ

Frequently asked questions

Answers based on public CCLD data and regulation text. May not reflect recent changes.

What is a personal privacy violation in California assisted living?

Title 22, Section 87468.2(a)(1) requires that residents have a reasonable level of personal privacy during medical treatment, personal care, visits, phone calls, and Internet use. LPAs cite this when staff enter rooms without knocking, leave doors open during care, or monitor personal conversations. Residents in assisted living deserve dignity in their daily routines. Your community must respect privacy in accommodations, communications, and family meetings.

How common are personal privacy citations in California assisted living?

According to California CCLD inspection records, 112 California RCFEs were cited for personal privacy violations. Citations appeared across 25 counties, with Orange County recording 21 and Los Angeles County recording 19. Most of these were classified as Type B citations, meaning the deficiency could become a risk if not corrected. This is a widespread issue that catches many communities off guard during annual inspections.

What happens if an RCFE is cited for a personal privacy violation?

California CCLD issues a Type B citation requiring your facility to submit a plan of correction. The LPA will schedule a follow-up visit to verify compliance. Type B citations carry civil penalties, though less than Type A citations. Repeated violations can trigger increased inspection frequency. Your community must document corrective actions and retrain staff on privacy protocols before the follow-up review.

How do I fix or prevent personal privacy violations in my assisted living facility?

Train all staff to knock and wait before entering resident rooms. Close doors and curtains during personal care and medical treatments. Provide private spaces for phone calls and family visits. Conduct monthly privacy audits by walking through care areas during peak hours. Document each audit in your compliance records so LPAs can see your ongoing effort during their next visit.

Does a personal privacy citation affect my RCFE license?

A single Type B citation will not suspend your license, but it becomes part of your public inspection record. Families reviewing your facility on the CCLD website can see it. Accumulating multiple citations across categories signals a pattern of noncompliance to California CCLD. This can lead to conditional licenses, increased monitoring, or enforcement actions if left unaddressed over multiple inspection cycles.

Related violations

Other citations in this regulation family

This information is educational and does not constitute legal advice. Consult a licensed residential care compliance consultant for guidance specific to your facility. Citation data is sourced from California Community Care Licensing Division public records and is refreshed regularly.

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