complaint·November 17, 2023

LPA Diana Campos met with Center Director Sandra Phelps for a complaint investigation regarding the above allegation. Present were 2 staff and 10 preschool children in care. It was alleged that staff denied child's authorized representative entry into the facility. During the course of the investigation, interviews were conducted. Per interviews conducted an incident occurred when a woman attempted to pick up a child from the center who was not listed as the child's authorized representative. Interviews also revealed that the adult woman was behaving beligerant and aggressive with staff. A review of records revealed that some children enrolled were missing the emergency information cards which contains the list of authorized represantatives. Based on the investigative findings, LPA was unable to determine whether or not staff denied child's authorized representative entry into the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated. A Notice of Site Visit was provided and must remain mposted for 30 days.