complaint·April 15, 2025

Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Shubra Gupta and explained the purpose of the inspection. The director, assistant director, nine (9) staff members, and 57 children in care were present for today's visit. Based on interviews, observations, and record review, LPA found no instances of facility operating out of ratio. Staff Interviews revealed that the staff has never exceeded capacity, and additional support staff is always available. The CCTV footage provided by the facility to the LPA confirms that ratio requirements are maintained, leading to the conclusion that while the allegation may have occurred or is valid, there is no preponderance of evidence to prove the alleged violation. Therefore, the allegation is "Unsubstantiated." Appeal Rights were provided. An exit interview was conducted, and the report was reviewed with the Director, Shubra Gupta.