complaint·June 20, 2025

licensing on 4/3/25. Director shared that families who enroll infants in the center are required to complete an \342\200\234information for daily care\342\200\235 plan which includes feeding instructions for children every three months. Staff is directed to follow this plan which is kept in the infant classroom. Director stated injuries are reported based on the level of injury. If injury is extreme or requires medical attention, they are immediately reported to the parents. Director stated that they track daily activities including meals, naps, sleep charts and diaper changes on paper charts that are posted in the classroom. All daily information is shared through the Brightwheel App which updates parents on their child\342\200\231s activities. Any injuries that are minor may be communicated on the app and/or in person at pick up . Five staff members were interviewed on 4/11/25 and 6/19/25. One staff (S2) shared a parent disclosed with them they witnessed a teacher disposing of milk and updating the app to reflect it had been consumed. S2 was also informed by a parent they had seen a bruise on a child\342\200\231s forehead and that it had not been reported. S2 said a teacher in the classroom forgets to update the app and information entered is not completely accurate. S3-S6 all denied the allegation that staff does not follow infant feeding plan, and that staff does not communicate with daycare child\342\200\231s authorized representative. S3-S6 admitted that accidents can happen, and infants learning to crawl and climb sometimes bump themselves or others but assert that all injuries are reported when they are observed. All staff indicated that they document all feedings, napping, diaper changes and other activities and share that information with parents on the Brightwheel app. Six parents (P1-P6) were interviewed on 6/4/25, 6/10/25 and 6/17/25. Four parents (P1-P3, P5) stated the staff are following the infant feeding plan. Two parents (P4 & P6) shared there have been issues with staff following the infant feeding plan. Four parents (P1-P3, P5) denied any knowledge of staff not providing adequate supervision resulting in daycare child sustaining an unexpected injury. Two parents (P4 & P6) stated their child had come home with minor undisclosed injuries. P4 shared they contacted the staff upon discovery of an undisclosed injury and was informed by staff they had not witnessed the injury. One parent (P3) disclosed communication was inconsistent when they began attending the facility, but it has improved. All other parents interviewed indicated they receive timely updates on their children\342\200\231s daily activities. LPA reviewed daily handwritten reports for three infants in care. LPA reviewed daily Brightwheel reports for three infants in care. LPA confirmed communication on the Brightwheel app included sleep charts, diaper changes, food (snacks consumed) and bottles offered in addition to ounces consumed, photos of daily activities and notes from teachers. LPA reviewed infant needs and services plans, titled by facility as \342\200\234information for daily care\342\200\235 for five infants in care. During today\342\200\231s inspection, the facility was toured, and the information for daily care plans were reviewed. LPA reviewed daily logs of infant\342\200\231s activities and reviewed the Brightwheel app for daily communications. LPA did not observe any title 22 violations during today\342\200\231s inspection. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Exit interview conducted and report was reviewed with the facility representative, Trisha Edwards . Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.