complaint·September 18, 2025

On 8/18/25 and 8/20/25 Licensing Program Analyst (LPA) Erica Laird conducted interviews with five staff (S1-S5). One staff interviewed stated they had heard staff yell at the children in care. Two staff stated they have heard staff use a loud voice, but not in a way that was threatening or intimidating. On 8/20/25 LPA Laird conducted interviews with two parents (P1-P2). Both parents interviewed stated they had not heard staff yell at children in care. On 8/25/25 and 9/10/25 LPA Laird conducted interviews with five children (C1-C5). Four of the children stated they have heard staff yell at the children. Three children stated the staff have yelled at them and have made them feel sad and/or mad. On 8/5/25, 8/25/25, 8/28/25, and 9/18/25 LPA Laird conducted an inspection of the facility. During inspections on 8/25/25 and 8/28/25 LPA Laird heard staff speaking to children in a loud tone. LPA Laird did not observe the staff using intimidating or threatening statements. Based on the interviews of three children stating staff have yelled causing them to feel sad or mad and one staff stating they have heard staff yelling at children, LPA Laird has determined there is sufficient evidence to suggest the allegation occurred which is a violation of children's per sonal rights. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Exit interview conducted and report was reviewed with the facility director, Elizabeth Givens . Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.