complaint·May 1, 2026

On 4/22/26 LPA Laird conducted interviews with 5 parents (P1-P5). All parents stated they had knowledge of a rate increase. All parents stated they were notified there would be a rate increase sometime in March, though none of them knew when the rate increase was supposed to take effect. Four parents interviewed stated they had started getting billed for a co-pay without prior notice. Four parents stated the co-pay went into effect over a year ago and no notice was given. Four parents interviewed stated they are not given a detailed invoice indicating tuition owed, payment voucher amount received by the facility, and balance due. On 3/18/26 LPA Laird conducted an interview with the facility owner, Thamalka Mudannayake. Thamalka stated she had knowledge of the allegation and she realized in March 2026 that parents had been charged a co-pay without proper notification. Thamalka stated a statement regarding co-pays went out to parents in 2024 but she does not believe it specified an amount. Thamalka sated the facility notified parents in March 2026 of the rate increase and ensured the amounts were included. On 3/18/26 LPA Laird conducted an interview with one witness (W1). W1 stated they had knowledge of the allegation. W1 stated they are aware the facility was charging parents a flat co-pay amount. W1 stated, based on information they've obtained, they do not believe a formal notification regarding the co-pay was provided to parents. On 3/12/26 LPA Laird obtained documents pertaining to payment, tuition rates, and the admission agreement which indicates parents are to be notified 30 days prior to any rate changes. Based on interviews and documents obtained as part of this investigation, LPA Laird had determined there is sufficient evidence to suggest the allegation is valid. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Exit interview conducted and report was reviewed with Pengshang "Emma" Ouyang . Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.