Complaint·May 5, 2022

Report continued from previous 9099 page Although licensee/owner stated she was taking steps to document and inform the parents of children who were being bit or scratched, licensee could not provide any information indicating that the facility was actively trying to reduce the amount of biting/scratching incidents that were occurring at the facility. Licensee stated that she had not formally met with any of the parents of children who had continuous biting/scratching or other aggressive behavior or implemented any other type of intervention to help keep the children safe from biting/scratching behavior. Regarding the allegation indicating that day care children were being yelled at, multiple interviews indicated that staff have yelled at children in care and have used an aggressive tone while addressing children. LPA discussed these allegations and findings at length with Licensee Veronica Puga and read Personal Rights regulations out loud to Licensee as well as discussed them at length. Licensee/Owner stated that since the complaint was initiated, she has been actively working on making changes to ensure children are kept safe at her facility. This agency has investigated the complaint allegations stated above and have found that the complaint was SUBSTANTIATED, meaning the preponderance of evidence standard has been met. Per California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency was cited (see LIC 9099-D). An Exit interview was conducted with Veronica Puga. A copy of this report and appeal rights were provided to Licensee. LPA also reviewed and provided Licensee a copy of “Acknowledgment of Receipt of Licensing Form” (LIC 9224). Upon receipt, licensee and or Director shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. Copy of Notice of Site Visit LIC 9213 will be posted for 30 days. Report continued from previous 9099 page Today, LPA Ocegueda read and discussed Personal Rights requirements with Licensee/Owner Puga. Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited regarding this allegation. A Notice of Site Visit (LIC 9213) was posted on parent board. This report shall be made available to the public upon request. Appeal Rights were provided.