complaint·August 15, 2025

on a child’s face to get their focused attention. Staff #1 reported that they communicated and addressed the issue immediately to Staff #14 that this behavior was not appropriate and should not occur, as it is not the correct method to get the child's focused attention. Staff #1 also stated that, to her recollection, no child has been dis-enrolled from the facility due to any staff member’s behavior. Staff #14 confirmed that hands were placed on a child’s face to redirect them but stated that it was never done in a harmful manner. Staff #14 stated that staff do at times touch children’s faces to clean their faces, wipe noses, or help them focus, and that their intent was redirection, not harm. Staff #14 further stated that the parent’s concern was not the reason the parent dis-enrolled their child from the facility, and that the parent had dis-enrolled for other personal reasons unrelated to this matter. Additionally, Staff #5 and Staff #6 stated they had heard about the situation but had never personally witnessed Staff #14 engage in such conduct. The remaining staff interviewed stated they had never seen Staff #14 or any other Staff member place hands on a child’s face, push, shove, or tug a child, nor had they heard of a parent dis-enrolling a child due to Staff #14’s or any other staff’s behavior. No disclosures were made by parents during interviews pertaining to the above allegations. No disclosures were made by children during interviews pertaining to the above allegations. LPA Perry reviewed all relevant documentation, including staff records, confirming that all staff had current Mandated Reporter Training certification. During facility inspections, LPA Perry did not observe staff violating any child’s personal rights and observed staff redirecting children in a respectful manner and not in a manner that violates a child’s personal rights. LPA reviewed the facility’s Parent Handbook and did not observe any policy authorizing the placement of hands on a child’s face as a method of discipline or redirection. The handbook outlines acceptable methods of discipline and redirection. LPA reviewed with Director Sandra, California Code of Regulations, Title 22, Section 101223 Personal Rights as well as reporting requirements and director understood and acknowledged. Based on observations, interviews, file reviews, and documentation, the preponderance of evidence standard has been met therefore the allegation that Staff #14 violated a child’s personal rights has been substantiated, which poses a potential risk to the health and safety of the children in care. California Code of Regulations, (Title 22, Division 12 & Chapter Number 1, article 6), is being cited on the attached LIC 9099D. A (one) Type B deficiency is being cited on the attached LIC 9099D in accordance with California Code of Regulations, Title 22, Section 101223 – Personal Rights. An exit interview was conducted with Director Sandra Wong. Appeal rights were provided, and copies of the LIC 9099 and LIC 9099D were issued during this visit. A NOS (Notice of Site Visit) was provided to director.