Office review·January 11, 2022

An office meeting was held by Regional Manager (RM) Scott Herring, Licensing Program Manager (LPM) Mariela Ramon, Licensing Program Analyst (LPA) Lady King-Lewis, and Licensee/Administrator Allea Adams via telephone on January 11, 2022. The purpose of the meeting was to discuss the department concerns regarding a substantiated complaint finding and deficiencies cited; find citations below: 01/18/19, a complaint with the following allegations was substantiated. Personal Rights: Staff 1 picked child 1 up and reposition child 1 inside the classroom. Staff failed to properly redirect child 1. Type B citation issued; Admission Agreements: The facility did not follow the termination agreement stated in the facility parent handbook, which poses a potential Health & Safety risk to children in care. Type B citation issued. 01/10/19, Case Management Inspection. Reporting Requirements: Facility failed to report an unusual incident that occurred on 12-20-18 concerning a staff using force on a child. Type B citation issued. 06/24/21, a complaint with the following allegation was substantiated. Buildings and Grounds: LPA's observed paint chip in the school age room on multiple areas in the room and at the entrance by the front desk. Licensee stated she has corrected the above concerns, developed a better system for communication, all staff are being trained to prevent these types of violations from reoccurring. Licensee stated the facilities are using Brightwheel to provide better communication with parents and staff. RM Herring discussed the importance of reporting unusual incidents to the parent and to the Department. Licensee stated she understands the importance of the reporting requirements regulations and will remain in compliance of these requirements. RM Herring provided information regarding Technical Support Program (TSP), and he explained the program is a non-cost benefit to assist licensees to come into compliance. The TSP consultant assistant is a neutral party that determines some areas of improvement and guides licensees to assist in operating within the bounds of regulations and statutes, developing systems for implementation, and providing best practice suggestions. Licensee has accepted and has been contacted by TSP. Licensee stated she is looking forward to work with TSP. An exit interview was conducted. This report was reviewed with the licensee, and a copy of this report was emailed to licensee.