complaint·September 11, 2025

Per Reporting Party RP, The child was not being supervised when the child was injured. Per Staff: On 6/20/25 at approximately 12:15-12:45pm, Child #1 (C1) sustained a facial injury during a transition from the bathroom to the classroom after eating lunch. Multiple staff confirmed they did not witness the actual moment of injury. Staff 1 (S1) observed C1 on the floor and was told by another child that C1 had been pushed. C1 identified Child #2 C2 as the child who struck with a water bottle. Although C1 showed no signs of visual injury, staff initially questioned whether it was a bruise due to skin tone and did not report the incident immediately. Per staff and C1 an ice pack was applied and the child was sent back to the room for a nap. The injury was documented in the Brightwheel app after nap time, around 3:30pm, by Staff 3 (S3), who also verbally informed the parent during pick-up at the same time. The parent expressed frustration over delayed communication and inadequate supervision, stating that C1 had previously experienced issues with C2 and that the incident should have warranted immediate notification. Video footage, reviewed later by (S4), confirmed C2 swung a metal water bottle and hit C1 in the face. C1 expressed it was not nice that C2 hit them in the face with a water bottle. C2 was interviewed, no disclosures were made. LPA viewed the video and observed eighteen children coming from the restroom, some children where in a line, while others were running. LPA saw a C2 run to the front on the line and when they saw C1 running towards them, C2 swung the water bottle, hit C1 and C1 fell to the ground. The teacher was approximately 20 feet behind the children, with their head turned toward a child they were speaking with by their side. As soon as S1 saw C1 on the floor, they immediately went to the child to assess what happened. Per Parent #1 (P1 ) During pick-up, P1 noticed C1 had a black eye and was informed by staff member S3 that C1 had fallen. P1 questioned the explanation and requested to view camera footage. Later that day, S4 contacted P1 by phone and confirmed that C2, swinging a water bottle , struck C1 in the face. P1 was frustrated that the incident was not reported immediately and was told by S4 that injuries without visible marks are not reported. P1 emphasized that being hit in the face should be considered a major incident and expected immediate notification, as outlined in the parent handbook. Per LPA's observation of the video footage, S1 did not see the actual injury occur, but was actively supervising the children as they walked to the classroom. An additional staff about 15 feet away was putting away the children's water bottles and watching the children as they walked to the classroom. Although the incident happened, the evidence does not show the children were not being supervised. Based upon observations and evidence obtained during this investigation, the allegation of, " Staff did not appropriately supervise day care children resulting in child being injured ", has been determined to be unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Exit interview conducted and report was reviewed with Director Khalid Rahmath. Notice of site visit was given and must remain posted for 30 days.