Complaint·April 17, 2026

old class (Lillies classroom) had asked for help because teacher had 12 children and out of one of those children the child was potty training and child asked to use the potty. When teacher in Lilies class asked for help from the Director the director Megna Sahni said, “No I cannot help you because I am about to host a meeting for infant’s class”. LPA interviewed staff. Staff confirmed that in August 2025, the facility Director conducted training for infant classroom teachers. All staff corroborated with never being left out of ratio and never denying a child to use the restroom. All staff interviewed stated that they do not withhold restroom access from children and that assistance is requested when needed to maintain compliance with ratio and supervision requirements even when in ratio and if the director is unavailable that they will send someone to assist as needed. Staff #3 stated that in August 2025, they were assigned to the two-year-old classroom, Lilies classroom and were in ratio with a co-teacher, staff #6. Staff #3 stated that they recall having approximately 12 children in care and indicated that if assistance is needed, staff typically request help in order to maintain ratio and supervision. Staff #3 stated that they do not recall the specific child involved. Staff#3 indicated that staff #6 was in ratio at that time and was unsure as to why Staff#6 was requesting for help if staff#6 was in ratio. Staff #3 does recall an incident that Staff#6 mentioned to staff#3. Staff #3 says its easier when they get help even when in ratio. Staff #3 reported that they would not deny a child access to the restroom due to lack of assistance when in ratio, they will figure it out. Staff #3 stated that if assistance is not available, staff would take the group of children with them to the restroom in order to maintain ratio and to ensure the child uses the potty room and not be denied. Additionally, staff #3 stated that children who are potty training are routinely taken to the restroom approximately every 30–45 minutes, and staff monitor children for signs indicating the need to use the restroom. Staff #3 stated that restroom access is not withheld from children and confirmed that staff would ensure children are accompanied to the restroom even if multiple children must be taken at one time to maintain ratios. Staff #3 also stated that the restroom for the two-year-old classroom is located across the hallway from the classroom. Per the facility Director, it was stated that on August 27, 2025, the facility conducted staff training for infant classroom teachers related to a prior deficiency cited on the infant license. The Director stated that she does not recall a teacher requesting assistance to allow a child to use the restroom, noting that the incident occurred a long time ago. The Director stated that staff are expected to provide restroom access to children as needed and that assistance is provided to staff when requested, even when staff are in ratio. The Director reported that she does not recall the exact number of children present in the two-year-old classroom on August 27, 2025; however, documentation was provided indicating that 9 children were enrolled in the two-year-old classroom at that time. The Director confirmed that children who are potty training are routinely taken to the restroom every 30–45 minutes in accordance with facility procedures, potty training policy. The Director provided LPA with written potty-training procedures for review. LPA interviewed parents. No disclosures were made related to the allegation. LPA interviewed children. No disclosures were made related to the allegation. During the course of the investigation, LPA Perry observed the restroom utilized by the two-year-old classroom. LPA observed staff reminding and assisting children who are potty training by escorting them to the restroom. LPA observed staff maintaining appropriate ratios at the time of observations. LPA observed children treated with respect and taken to the restroom as needed. LPA did not observe a child to be denied to use the restroom. LPA observed that the restroom for the two-year-old classroom is located across the hallway from the classroom. LPA observed that staff sometimes take more than one child at a time to the restroom in order to maintain ratio and to ensure children have restroom access and are not denied. LPA confirmed that there are currently nine children enrolled in the two-year-old classroom back in August 27, 2025. LPA also confirmed that staff training for infant classroom teachers took place on August 27, 2025. LPA attempted to contact a former staff member who was reportedly working in the two-year-old classroom at the time of the alleged incident; however, LPA was unsuccessful in reaching the former staff member. Based on interviews conducted, observations made, and records reviewed during the Department’s investigation, no disclosures were made by staff, parents, or children indicating that a child was denied access to the restroom. Although the allegation may have occurred, there is insufficient evidence to support that the allegation occurred. Therefore, the allegation is determined to be unsubstantiated. No deficiencies are being cited at this time. An exit interview was conducted with the teacher Erica and Facility director Megha Sahni . A copy of this report and Notice of Site Visit were provided and explained. The Notice of Site Visit shall remain posted for 30 days. Failure to comply with posting requirements may result in an immediate civil penalty of $100. Appeal rights were provided and explained.