complaint·January 15, 2026

According to the Reporting Party (RP), “The director has been informed for several months that the gate in the Orchid classroom does not work. This is a safety concern for the infant class because children can get out easily by pushing the gate. Parents have seen that the gate is broken and nothing is being done.” During interviews with staff, it was stated that staff had not heard any parent concerns being brought to their attention regarding a broken gate. Staff further stated that the gate in the Orchid (infant) classroom has not been functioning properly since December 2025 and that this concern had been brought to the Director’s attention. Staff stated that the Director acknowledged the concern and attempted to repair the gate to the best of her ability with tape and informed staff that she would look into replacing the gate due to wear and tear. Staff stated that the gate is not broken but rather does not function as intended. Staff consistently stated that if a child were to open the gate, the child would not exit the classroom. Staff reported that supervision is maintained at all times. During parent interviews, no disclosures were made pertaining to the above allegation. LPA Perry reviewed and observed the gate in the Orchid (infant) classroom and observed the gate to be functioning. LPA applied pressure by pushing, tugging and shaking on the gate and observed that the gate did not open. LPA did not observe any broken parts, protruding pieces, or conditions that pose danger to children in care. LPA observed that the gate was slightly loose but remained functional for its intended purpose. LPA observed the classroom to be supervised at all times. The Orchid classroom serves infants ranging in age from 0–2 years, with most enrolled children being under one year of age and still learning to crawl and walk. During observation, LPA did not observe children standing, leaning, or pushing on the gate, as children were engaged in activities and supervised by staff. LPA also observed that if a child happens to open that gate the child would not exit the classroom. The classroom was observed to have an adult-sized exit door which is not adjacent to where the gate is located. LPA did not observe the gate to be broken; however, LPA advised the facility Director to consider repairing or replacing the gate to ensure proper function and prevent further loosening due to wear and tear. No protruding parts or hazards were observed. LPA did not observe tape on the handle part and the gate remained functional for its intended purpose. Per the facility Director, she placed tape near the latch area because it was loose and contacted Lakeshore to inquire about repair or replacement. Lakeshore informed the Director that it would take approximately 10 business days to determine warranty coverage. Per the Director’s declaration: “Staff #2 mentioned to me that the gate in the Orchid infant classroom was loose. Upon checking, I observed part of the gate was loose, so I placed tape on it after winter break. I contacted Lakeshore and requested information on replacing the gate. They advised they would get back to me within 10 business days. I checked several times and did not observe any child opening the gate independently. Children only exit the classroom with a teacher. We maintain a 1:4 teacher-to-child ratio and supervise children at all times.” Director stated she will follow up with LPA Perry once additional information is received regarding repair or replacement of the gate if needed. Based on interviews, observations and disclosures made during the departments investigation, no disclosures were made by staff or parents pertaining to the allegation above, " Licensee did not ensure facility was maintained in good repair." Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report provided to and Assistant Director Stephanie Rodriguez.