complaint·September 24, 2024

Page 2 Per interviews there were no disclosures or collaborating statements or witnesses to any staff member yelling at a toddler in there face. Per interviews it was stated that the staff member that the reporting party was referring to, has a main language of Armenian and she does have a loud voice, but does not yell at the toddlers at all and yes she does use the word line up, however she uses that to let the toddlers know to go inside. Staff stated the toddlers don't line up like the rest of the preschool children because they are small and don't understand that. The toddlers know line up as time to go inside if they are outside and they are more independent because they move around a lot. Staff will stand in front, in the middle and at the end of the children while they are walking to keep an eye on them. Interviews indicated that no staff has ever heard that same staff member yell at any child and that she is very sweet and kind with the babies. Personal Rights- Facility staff handled day care children in a rough manner. reporting party stated she witness a staff member picked a child up very forcefully because he was crying. Per interviews there were no disclosures or collaborating statements or witnesses to any staff member picking up a child forcefully or rough. Interviews stated that staff are not allowed to pick up children at all, only if the child falls and they need help getting up, but they will not lift them up or hold them in there arms. We will try to comfort them as much as possible and the very last resort if a child cries for a long time. Based on interviews, and records reviewed and received, the above allegations are deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report was provided to Director, Lianna Navarardyan, and the Notice of Site Visit and Appeal Rights.