complaint·December 16, 2025

Reporting Party (RP) stated that the staff did not ensure the classrooms were sufficiently cleaned and sanitized properly for the children in care. RP indicated that the facility needs to be fully sanitized, and this was not done by the staff. During the investigation, LPA toured the facility and obtained pertinent documents. LPA also conducted interviews with 5 staff members, and 5 parents. LPA did not interview the infants and toddlers due to the children are too young and non-verbal. Regarding the allegation of “Staff do not ensure facility is kept in clean sanitary conditions for children in care.” During the staff interview, 5 out of 5 staff denied the allegation of “Staff do not ensure facility is kept in clean sanitary conditions for children in care” and stated that they sanitize all the toys, equipment, and furniture at the end of the day. They disinfect the tables after every meal (lunch, breakfast, and snacks); and clean the changing table after each diaper change. 5 out of 5 interviewed staff shared that the facility has a custodian Staff # 6 mop the floor, vacuum the carpet, and replace the trash can. During the initial 10-day visit, LPA did not observe any visible signs of unclean toys, carpet, furniture, and equipment inside the classrooms. Regarding the allegation of “Staff do not prevent the outbreak of illnesses in the facility.” During the staff interview, 5 out of 5 staff denied the allegation of “Staff do not prevent the outbreak of illnesses in the facility” and stated that there are HFM cases occurred in the facility from 10-03-2025 to 11-03-2025. 5 out of 5 interviewed staff confirmed that when they see children have some symptoms, they will use the walkie-talkie to communicate immediately, tell director, call the nurse, call the parents, and isolate the children right away. 5 out 5 interviewed staff members indicated that when a case of Hand, Foot, and Mouth Disease occurs, they will deep cleaning classroom immediately, disinfecting all the toys and furniture in the classroom. 4 of 5 interviewed staff indicated that their cleaning procedures are sufficient. Page 2 of 3 During the course of investigation, LPA confirmed that the facility reported Hands, Foot, and Mouth (HFM) to Licensing office. During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children. Based on LPA’s observations and interviews which were conducted, and records reviewed, the preponderance evidence of (1) Staff do not ensure facility is kept in clean sanitary conditions for children in care and (2) Staff do not prevent the outbreak of illnesses in the facility have not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated. Exit interview was conducted and report was reviewed with the facility representative Assistant Director Nishinaka Sheryl. Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. End of Report. Page 3 of 3