complaint·April 23, 2024

Page 2 Reporting Party (RP) alleges (1) staff are not following accurate sign in and sign out procedures, (2) staff are not meeting day care children's hygiene needs, (3) staff does not ensure that sanitizing methods are being followed, (4) staff are not accurately recording day care children's food intake, and (5) staff are not qualified. During the investigation, LPA interviewed five staff, reviewed infant staff files, retrieved nap logs, meal logs, bathroom logs, and took pictures inside the facility. LPA also conducted parent interviews on 4/19/2024. LPA contacted 11 parents via phone call and 4 parents were able to be interviewed. RP alleges staff are not following accurate sign in and sign out procedures. RP stated, “every parent has the same door code, and any parent can sign any child out in the system.” During staff interviews, LPA was told parents use the same door code to enter the facility, but every parent has a different code they use to sign in and sign out. During parent interviews, three parents stated they have a separate code that is used for signing in and signing out their child. One parent stated the sign in sign out is done inside the classroom. All parents stated they can only sign in and sign out their child. RP alleges staff are not meeting day care children's hygiene needs and staff does not ensure that sanitizing methods are being followed. RP stated, “no hand washing of any kids and no sanitizing of the changing tables.” On 4/11/2024, LPA observed children’s hands being washed during the visit. During staff interviews, all staff stated after every diaper changing, the changing table is clean, and a new paper sheet is placed on the changing table before the next child diaper is changed. LPA observed the classroom cleaning guide with three steps on how to clean the changing tables along with diaper changing procedures above the changing stations. Continue to page 3 Page 3 RP alleges facility is out of ratio and staff are not qualified. RP mentioned “the ratio of kids to 1 teacher is too many and times they put an unlicensed staff there to keep ratios accurate." During staff interviews, all staff stated they have never been out of ratio or witnessed other staff being out of ratio. During parent interviews, it was determined the facility is working within the staffing ratios of one staff for every four infants. On 4/11/2024, LPA reviewed college transcripts and files for all infant staff present. All staff inside the infant classrooms were qualified. Based LPA observations, interviews with staff and parents, there was not enough evidence to substantiate the allegations. The Orange County Child Care Office has investigated the complaint alleging (1) staff are not following accurate sign in and sign out procedures, (2) staff are not meeting day care children's hygiene needs, (3) staff does not ensure that sanitizing methods are being followed, (4) facility is out of ratio, and (5) staff are not qualified: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED. In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit. Exit interview conducted and report was reviewed with Assistant director Amy Yosha. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal Rights discussed. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.