complaint·February 11, 2022

page 2 of 2 scratch on the nose. Never mentioned about neck. Ms. Silva reports that when C1’s parents picked C1 up they did not notify her of the scratch on the nose. LPA observed ring video which shows C1 and C1’s parents walking to their car. At this point C1 was not wearing a mask. Ms. Silva stated C1’s parents could have advised her of injury at this point but did not. A review of the ring video shows C1did not have a mask on when walking to car. A review of 6 out of 6 children’s files and did not note injury report. Interview with 4 of 7 parents contacted indicated there were no issues or concerns with the home. LPA was unable to interview 3 of 7 parents, calls were not returned. LPA was unable to corroborate allegation. In reference to the allegation that licensee is retaliating against day care child’s authorized representative for filing a complaint; Licensee Silva states she does not retaliate, she does not know for a fact who has filed complaints. Licensee stated she thought it may have been 1 of 2 families. Licensee states she believes both sets of parents were upset because she has been enforcing her COVID-19 Protocols, sending children home or not accepting them if the children had any COVID-19 symptoms. Interview with 4 of 7 parents indicate they have no issues or concerns with day care. LPA was unable to interview 3 of 7 parents, calls were not returned. LPA was unable to corroborate allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Licensee Silva. Appeal Rights were explained. The licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.