complaint·September 10, 2021

Page 2 During the investigation LPA conducted interviews on 06/28/21, 07/13/21, 08/16/21, and 08/23/21 with 4 staff, 5 children, 9 parents and reviewed children’s roster, family handbook, photo of subject child’s cheek with red line, and enrollment agreement for subject child. All 5 of 5 children interviewed did not remember or did not know if subject child was injured on the last day subject child was at the facility. All 5 of 5 children interviewed like and feel safe at the facility. Subject child is 4 years whose last day at this facility was 05/24/21. Subject child informed LPA that subject child was not hurt on the cheek on subject child’s last day at the facility which contradicts statements made by subject child to the RP. Staff were also interviewed. Subject child’s teacher states she did not recall if anything happened to subject child on 05/24/21 but states if it was anything significant, she would have completed and filed a report with management. Facility director and assistant director were not aware of subject child’s injury stating teacher would have completed a report if an injury occurred and add that subject child’s teacher is always on top of things so it would not have been missed. District manager stated there are cameras within the facility, but video recordings are only stored for 7 days. The complaint was filed almost 30 days after the incident so video recording for 05/24/21 had already been deleted. LPA interviewed 9 parents, 3 of 9 parents had issues with incidents their children had that were not reported to them timely. One parent stated information regarding a biting incident was not reported to the parent until the following day. Another parent stated child was pushed and kicked by another child and parent was not informed, this same parent added during pick-up time staff did not seem to know where children were. Another parent states there has been a time or 2 that information was not relayed to another teacher during a teacher switch, so a report of the incident was not filed. Of the parents interviewed, 6 of 9 parents did not have any issues with communication stating the facility communicates well. Of the parents interviewed 8 of 9 would recommend this facility to another family. Based on interviews conducted on 06/28/21, 07/13/21, 08/16/21, and 08/23/21 with 4 staff, 5 children, 9 parents and records reviewed such as children’s roster, family handbook, photo of subject child’s cheek with red line, and enrollment agreement for subject child, it is unclear where subject child received the red line on subject child’s cheek. (Continued on page 3) Page 3 Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was completed with director. The report was reviewed and discussed. Appeal Rights (LIC 9058) were discussed and a copy of the Appeal Rights was provided, their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A Notice of Site Visit was provided. The director was informed that the “Notice of Site Visit” must be posted for 30 consecutive days on or adjacent to the door. Failure to post will result in Civil Penalties of $100.00.