complaint·October 12, 2023

During the course of investigation, LPA interviewed 5 staff, 3 parents, 3 children and reviewed records. During the initial inspection dated 8/17/23, LPA interviewed 5 staff. 5 out of 5 staff stated that they have never witnessed Staff #1 (S1) handle a child in a rough manner. Staff #2 (S2) stated the following: “S1 is very loving, very sweet. S1 doesn't like to see the children cry. S1 wants to nurture the children." S2 stated they "have nothing but good things to say about S1." S4 stated the following: “S1 is very good with the kids. If the children are upset, S1 gives them different options to play or S1 sings with them. S1 is very understanding and patient. S1 loves the kids very much.” S1 denied violating any children's rights. On initial inspection dated 8/17/23, LPA requested facility’s video footage dated 8/4/23. Assistant Director stated, footage deletes within 48 hours, but upper management and director reviews footage if they recover it. LPA was unable to review footage dated 8/4/23 due to footage deleting within 48 hours. All 3 interviewed children did not reveal any staff violating their rights. LPA Duron interviewed 3 parents. All interviewed parents stated they did not have any concern with facility. Based on the information gathered from LPAs’ interviews, observation, and reviewing records, there is insufficient evidence to corroborate the allegations of staff handled day care child in a rough manner. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED. An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door. Page 2 of 2. End of Report.