complaint·July 11, 2023

Page 2 During the investigation LPA Odom interviewed 3 staff members, 4 parents, and reviewed children\342\200\231s roster, personnel records, incident report. Children were not interviewed, none of the children are verbal. During an interview on 05/24/23, Staff #3 (S3) stated 03/30/23 at 1:15pm during staff breaks Staff #1 (S1) went into the infant classroom to assist with feedings. S1 accidentally gave C1 the wrong milk bottle that belonged to Child #2 (C2). S1 did not notice they were giving C1 the wrong milk bottle until Staff #2 (S2) informed S1 it was the wrong infant. S3 was informed about the incident. S3 wrote the incident report for both parents and on 3/31/23 S3 sent in the written unusual incident report to licensing department. Since the incident S3 printed out the feeding policy and gave it to all the staff to review, and to make sure the bottle belongs to the correct child by calling out loud the child\342\200\231s name. Two staff members were interviewed on 05/24/23 and 7/11/23. S1 stated they gave C1 the wrong milk bottle because they are still getting to know all the infants\342\200\231 names. They should have not rushed into giving C1 a bottle before verifying the bottle belonged to the correct infant. The bottles do have labels with the child\342\200\231s name and date. S1 stated they immediately removed the bottle from C1, washed the nipple, notified parents, and notified S3. Later, S1 followed up with parents to make sure there wasn\342\200\231t any negative reactions and informed parents of the protocols that were implemented. S2 disclosed they were going to feed C2 their bottle when they noticed that S1 was giving C1, C2\342\200\231s bottle in that moment S2 told S1 they were feeding C1 the wrong bottle and reminded S1 that need to check the name on the bottle. On 5/24/23 during facility inspection LPA checked and varied all the infant\342\200\231s bottles and food containers were properly labeled with name and date. LPA took pictures. During the investigation on 6/27/23 and 07/07/23 LPA attempted to interview 10 parents however only 5 parents were available for interviews. 2 out of the 5 parents disclosed they are satisfied with the care, and they do not have any concerns. Parent #2 (P2) disclosed they left the childcare facility because they felt that staff were not providing adequate supervision of the childcare children when staff are on their cell phones. Parent #3 (P3) disclosed they left the childcare facility because the facility misplaced their child\342\200\231s EpiPen. Parent #4 (P4) disclosed they didn\342\200\231t like the inconsistency with staff, in the last year there were 4 different directors. Continue to page 3 Page 3 Based on LPA\342\200\231s facility inspection, observations, interviews conducted with 3 staff, 5 parents, and records reviewed, it has been determined that S1 gave the wrong milk bottle to C1. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, 101427(g) Infant Care Food Service is being cited on the attached LIC 9099D. LPA Odom informed Director Leisha Dearing that this report dated 7/11/2023 document 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Odom informed the Director Leisha Dearing to provide a copy of this licensing report dated 7/11/2023 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Exit interview was conducted with Director, Leisha Dearing. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.