complaint·June 20, 2023

Page 2 During the investigation on 6/1/2023, LPA interviewed six staff, obtained the facility roster, retrieved Southwest Pest Control invoice and contract, and took pictures and videos of the facility inside and outside. While touring the facility, LPA observed cockroaches inside the kitchen, staff lounge, and janitorial closet. Pictures and videos were taken while Director was present. On 6/1/2023 staff interviews were conducted with six staff. During staff interviews, staff were asked if they have observed insects inside or outside the facility. All staff interviewed mentioned they have observed cockroaches throughout the inside of the facility. Staff mentioned they have observed cockroaches inside the kitchen, classrooms, entrance, and hallway. In reference to the allegation staff do not keep the childcare clean and sanitary. Staff stated when they start their shift, they must sometimes clean the restrooms in the morning and vacuum although a janitorial service cleans in the evening. Two staff interviewed stated the restrooms smell like urine and they must sanitize and clean in the morning. Four out of six staff expressed how the janitorial service could do a better job cleaning. While touring the inside of the facility, LPA observed carpets inside the classrooms with stains, toilet paper on the restroom floors, and food from previous days behind bookshelves. Parents were interviewed on 6/8/2023 via phone call. Out of 10 parents contacted, four were able to be interviewed. Parents interviewed did not divulge any information regarding the allegations. Based on LPA observations, interviews with staff who mentioned seeing cockroaches in various areas of the facility and expressing concerns about the cleanliness of the facility, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency sections 101238 Buildings and Grounds and 101638.1 General Sanitation. Exit interview conducted and report was reviewed with the Assistant Director Sylvia Carrillo. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal Rights and deficiencies were discussed. Assistant Director Sylvia Carrillo was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.