complaint·May 31, 2022

Page 2 Facility representative reported the incident to Licensing office on 03/04/2022, compliant with reporting requirement regulations. During the investigation, LPA interviewed 4 staff members and no disclosures were made by any staff member. All interviewed staff members denied of pulling the child\342\200\231s hair or pinching the child. No staff members disclosed witnessing any staff pulling any child\342\200\231s hair or pinching the child. All interviewed staff stated if the children misbehaved or did not listen to the staff, the teacher would talk to the children and try to redirect the children to different activities. Staff #3 (S3) disclosed on March 4, 2022, S3 was standing outside the 2 years old classroom and observed the children were pushing the cubby. S3 observed S1 put S1\342\200\231s hand softly on Child 1 (C1)\342\200\231s head to redirect C1 to get away from the cubby. At no time, S3 observed S1 pulled C1\342\200\231s hair or any child\342\200\231s hair. LPA Nguyen contacted five parents by phone and was able to interview two parents. All two interviewed parents stated they like the facility and all staff members are very nice, friendly, and professional. The parents also indicated they would refer the facility to their friends and family. Interviewed parents also stated they did not have any concern or issue with the facility; Interviewed parents never witnessed any staff member handling children roughly. LPA Nguyen also conducted an interview with 4 children. However, children were too young and not qualified for an interview. Based on the information gathered from LPAs' interviews and reviewing records, there is insufficient evidence to corroborate the allegation of Staff inappropriately discipline children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged staff are handling child roughly did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) was provided. First level appeal is to Regional Manager, address is above on the report.