complaint·July 5, 2023

Page 2 The complainant alleged staff handled a child in a rough manner. According to the complainant, Staff 1 (S1) grabbed Child 2 (C2) by the arm and sat him down. During nap time, S1 sat C2 on the bed and S1 pushed C2 on the cot to lay down and threw C2’s blanket on top of child. On 5/1/23, LPA interviewed 7 staff including the director. According to the director, it was brought to her attention on a complaint regarding S1. Director came to S1’s classroom to observe and did not see S1 mishandle a child. The 1 of 7 staff interviewed observed S1 shaking C2 by the arms and pushed forcefully on the bed. There were no disclosures from the 5 of 7 staff members. On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed. On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents. Based on interviews conducted, the complainant alleged staff handled a child in a rough manner is found to be Substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met. The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101223(a)(1) Personal Rights. Please refer to attached 9099 (D). The complainant alleged staff yells at daycare children. According to the complainant witnessed S1 yelling at children. On 5/1/23, LPA interviewed 7 staff including the director. According to the director, it was brought to her attention on a concern regarding S1. Director came into the classroom to observe and did not witness S1yell at children. Director stated S1 is a new lead teacher and learning how to communicate with the children in the classroom. Staff 5 (S5) also stated a staff expressed concern regarding S1; however, S5 did not observe S1 yell at children during S5’s observation in the classroom. 3 of the 7 staff interviewed stated have heard S1 raise voice to the point of yelling at the daycare children. Page 3 On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed. On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents. Based on interviews conducted, the complainant alleged staff yells at daycare children is found to be Substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met. The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101223(a)(1) Personal Rights. Please refer to attached 9099 (D). Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Page 2 The complainant alleged staff does not treat child with dignity and respect. According to the complainant, observed S1 ridicule Child 3(C3) for taking a book home. Complainant stated heard S1 say to C3, “why are taking a book home when you don’t know how to read". On 5/1/23, LPA interviewed 7 staff including the director. S1 stated the older children can take home books and teachers will sign off. S1 denies not allowing a child to take a book home. There were no disclosures from the 6 staff interviewed. On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed. On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents. Based on interviews conducted, the complainant alleged staff does not treat a child with dignity and respect is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.