complaint·July 5, 2023

Page 2 The complainant alleged Child was left with soiled diaper. According to the complainant, Child 1 (C1) had severe diaper rash and observed C1 in pain during pick up. Complainant stated C1 develops diaper rash approximately 2 times per month. On 5/1/23, LPA interviewed 6 staff including the director. According to the director, staff would help the younger children when using the restroom especially when the children are transitioning from the toddler classroom. The 5 staff interviewed were consistent with director’s statement. One staff stated C1 is independent and vocal when needing help from a staff. On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed. On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents. On 6/9/23, LPA conducted a phone interview with Parent 1(P1). According to P1, C1 is fully potty trained and will clean self after using the restroom. P1 stated there are no concerns with the school as C1 would inform staff if C1 needs assistance. C1 has not had diaper rash since C1 was in the toddler classroom. Based on interviews conducted, the complainant alleged child was left with soiled diaper is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. The complainant alleged; director did not report an incident to CPS. According to the complainant, facility not following policy as a mandated reporter due from a concern that was discussed. On 5/1/23, LPA interviewed 6 staff including the director. According to the director, a parent has continued to request information on report made to CPS. However, director informed the parent, it is confidential when reporting to CPS and do not share this information. The director understands her role as a mandated reporter. The 5 staff members interviewed understand their role as a mandated reporter; there were no other disclosures from the staff members. Page 3 On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents. Based on interviews conducted, the complainant alleged director did not report an incident to CPS is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.