complaint·July 31, 2024

During the investigation, LPA interviewed 4 staff members, 3 parents, and reviewed records which include Child Care Roster. During the staff interviews, 4 out of 4 staff interviewed stated they have not witnessed anyone ignoring a child(ren) when they don’t stop crying. Staff #2 (S2) stated, “Our classroom is next to the kitchen and when the door opens Child #1 (C1) will cry”. 4 out of 4 staff members stated they were aware C1 was new to the facility and needed help getting used to program. S2 stated “C1 cries to communicate. C1 wants one on one, and child will cry for me to be only with C1. C1 likes one on one focus. C1 is starting to go for longer periods of time without crying. C1 likes books, does not interact with other children. C1 cries when the classroom door opens, it’s a trigger for C1 to ask for mom.” Director stated “For teachers, don’t ignore crying. When parents drop off, the child miss’s mom, help child learn to enjoy school, for better adjustment for the teacher to sit with child. If the child cries for more than 2 minutes, it’s too long, then we try to figure out, why child is crying; any change in home. Parents don’t take child when crying.” On 6/17/2024, LPA observed C1 in classroom and confirmed C1 cried when the parents opened the classroom doors to walk in to pick up their children and when C1 was not held on staff lap. When C1 cried, S3 check in on child, hug child, verbalize mama is coming soon and re-direct child to activity or toys in classroom. Child Care Roster documentation states C1 started attending facility on 5/29/24, seven days prior to complaint being filed with the Regional Office. LPA was not able to interview children in classroom due to children are non-verbal. LPA contacted 6 parents and LPA was only able to interview 3 parents. 3 parents stated overall they are satisfied with the care and supervision provided for your child at the Preschool/Center/Facility. Based on LPA’s observation, interviews, and record review, it was determined there was insufficient evidence that Staff left daycare child crying for an extended period of time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Page 2 of 3 Exit interview conducted and report was reviewed with Director. Notice of Site Visit was posted and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100. Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. Page 3 of 3