complaint·July 10, 2025

(Page 2) On 5/27/2025, the Orange County Regional Child Care Licensing Office received a complaint with three allegations listed above: Reporting Party (RP) alleged that (1) staff did not meet day care child’s toileting needs, (2) staff leaves children unsupervised in the restroom, and (3) staff operate out of ratio. On 6/2/2025, LPA made an unannounced visit to the facility and interviewed five (5) staff and four (4) children. During interviews, staff and children stated that children are supervised in the restroom by staff. Staff provide supervision by standing by the restroom or sitting at the table near the restroom to provide visual supervision while also supervising other children sitting at the tables. Staff also shared that, if needed, they assist with restroom supervision for their neighboring classes since each restroom is shared by two classrooms. All staff and children interviewed stated that staff assist children when their clothes become soiled. Staff assist the children by helping them change into fresh clothing, and soiled clothing is sent home in a plastic bag – staff do not wash soiled clothing. Staff added that some parents prefer soiled clothing to be thrown out, instead of being sent home in a plastic bag. When children have restroom incidents, communication is sent via the Sprout About app. Based on LPA’s record review, facility staff are following the “Toilet Learning” procedures as outlined in the facility’s parent handbook which is signed by authorized representatives during enrollment. During investigation, LPA reviewed a random sample of Face-to-Name sheets which show the number of staff and children present throughout the day. During review, LPA found that the facility was operating within ratio for all the dates and times reviewed. The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) staff did not meet day care child’s toileting needs, (2) staff leaves children unsupervised in the restroom, and (3) staff operate out of ratio: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director, Laura G Johnson.