complaint·August 6, 2021

shirt in an effort to protect and not harm the child. LPA Jones encouraged the licensee to contact the local Resource and Referral agency to obtain strategies and techniques for working with children that demonstrate challenging behaviors. Although there is a conflict in the manner the child was grabbed, staff have said the child was grabbed by the shirt. The child did have an injury that may have been a result of the staff grabbing the child. Due to pertinent parties disclosing that the child was grabbed by his shirt it was determined the facility did violate the Title 22 regulations. The Licensee was provided Riverside County Office of Education’s phone number to consult with them for dealing with challenging behaviors. This agency has investigated the complaint alleging a child was injured by staff at The Learning Experience. Based on interviews conducted and documentation collected, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Exit interview was conducted with the Director. A copy of this report was left with the Director and should be made available to the public upon request for three years. A Notice of Site Visit was left and must be posted for 30 days.