complaint·July 9, 2024

Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Kaylee Agaman (Representative), for the purpose of conducting an unannounced initial complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained to Representative. During today's inspection, LPA toured the facility, conducted five staff interviews, observed care, and obtained relevant facility documentation. Based on LPA document review and multiple witness statements, a staff did handle infants in a rough manner by grabbing them or picking them up by one arm. The preponderance of evidence standard has been met, therefore the above allegation is SUBSTANTIATED. The Facility Representative was informed that this report dated 07/09/2024 documents one Type A citation and must be posted for parental review for 30 consecutive days. The facility must also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in each child's file for verification. Exit interview was conducted and a copy of this report was given to the Facility Representative, Kaylee Agaman. Notice of site was given and must remain posted for parental review for 30 days. Appeal rights were provided.