complaint·November 7, 2023

On 11/07/2023, Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Director Iona Thompson (Director), for the purpose of investigating and delivering findings to a complaint investigation alleging that a child was injured due to lack of supervision, and the facility failed to report incidents as required. During the investigation, LPA observed care, obtained and reviewed relevant facility documentation, and conducted interviews. Based on witness statement, and/or record review, a child (Child1) sustained a dislocated elbow while being handled by staff and, in a separate incident, suffered injuries due to a fall off of a toy. When Child1 fell off the toy, staff was nearby but failed to ensure Child1 got off the toy safely. Neither incident was reported to the Department by the facility, and in each incident, Child1 required emergency medical assessment and care. The preponderance of evidence standard has been met, therefore the above allegations are SUBSTANTIATED. Director was informed that this report dated 11/07/2023 documents two deficiency citations on the LIC 9099-D. Exit interview was conducted and a copy of this report was given to Director Iona Thompson. Notice of site was given and must remain posted for parental review for 30 days. Appeal rights were provided.