complaint·January 30, 2024

Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Director Iona Thompson (Director), for the purpose of conducting an unannounced initial complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained to Director. It was alleged staff did not ensure children were spoken to in an appropriate manner; specifically, that a staff yelled at a child/children. During today's inspection, LPA conducted interviews, observed care, and obtained relevant documentation. Witness statements, LPA observations, and/or document reviews failed to corroborate the allegation. LPA observed staff use behavior management skills to assist children with their choices. LPA observed staff listen to children and speak with children appropriately and responsively. Although the allegation may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and a copy of this report was given to the Facility Representative, Director Iona Thompson. Notice of site was given and must remain posted for parental review for 30 days. Appeal rights were provided.