Complaint·August 25, 2021

. On June 9, 2020 parents were given a parent agreement COVID 19 protocol that indicated, " If you need to enter beyond the lobby area for any reason, we ask that you wash or sanitize your hands immediately upon entry", this was a required parental signed document. Interviews with Directors indicated that they have not received any parental complaints or concerns about either of the above allegations. Directors indicated that if the parent had a request to view their child's classroom, the center would accommodate the request. Due to conflicting statements, LPA cannot determine if the above allegations are true. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated at this time. Based on LPA observations and interviews which were conducted and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, is being cited on the attached LIC 9099D. The Director was provided a copy of their appeal rights (LIC9058) and their signature on this form acknowledges receipt of these rights. A copy of this report must be made available to the public for 3 years.