Complaint·April 17, 2026

It was noted that the marks were first observed by the child’s authorized representative after the subject infant had been picked up from the facility and taken home, with discovery occurring later that day. Several facility staff members reported no knowledge or observation of the marks while the subject infant was in care. Observations conducted during the investigation did not reveal any clear source or cause of the reported scratches. Based on the information obtained through interviews, observations, and documentation reviewed, the Department is unable to determine that the reported marks/scratches were the result of rough handling by a staff member. This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred. No deficiencies were cited pertaining to this allegation. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Shannon Garcia, Director and Heather Burr, Assistant Director.