Complaint·November 13, 2025

During an interview with the director, the director acknowledged the incident between C1 and C2 occurring on 08/19/2025. The director acknowledged staffing shortages and confirmed awareness of C2s ongoing biting behavior. The director stated she spoke with the children about using gentle hands, expressing themselves with words instead of biting, and being kind to their peers. The director stated she communicated with the parents of C2 and developed a Family Pledge and Support Plan, dated 06/24/2025, outlining strategies used in the classroom; however, incidents have continued to occur. Based on staff interviews, transitions are often understaffed, resulting in limited supervision and reduced support for children who require additional attention. Per staff interviews, on the day of the incident the staff that were designated to supervise C1 and C2 during outdoor play were not positioned in proximity to adequately observe, intervene, and prevent the incident, resulting in a lapse in supervision. In addition, LPA Abrego observed on 08/26/2025, C1 push another child while no staff were positioned to observe the interaction or to provide immediate intervention. According to daycare parents interviewed, they have observed frequent staff turnover and expressed concerns about overall supervision. Parents stated that there is no assigned teacher to the classroom, which has resulted in staff being unaware of the Family Pledge and Support Plans in place for children. Also, parent interviews concluded multiple incidents occurring with their children regarding pushing and biting. Interviews with staff and parents revealed that ineffective communication among staff regarding the plan has hindered the implementation, leading to missed opportunities for timely intervention and support. Based on interviews, parent statements, record review, and observations, the preponderance of evidence shows staff did not provide adequate supervision. Inconsistent staffing, limited coverage during transitions, and poor communication regarding the Family Pledge and Support Plan contributed to the incident in which a child was bitten by another child. The facility was aware of the ongoing behavioral concerns but didn’t implement sufficient measures to ensure proper supervision and intervention was in place. Therefore, the allegation is found to be substantiated. California Code of Regulations, title 22, Division 12 & Chapter 1, is being cited on the attached LIC 9099D. LPA Hood informed facility Director Sheryl Crowel-Cook that this report dated 11/13/2025 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Hood informed facility representative to provide a copy of this licensing report dated 11/13/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. LPA Hood provided the director with the LIC 9224 form via email. An exit interview was conducted with the Director Sheryl Crowel-Cook. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.