Incident investigation·February 5, 2026

On 02/05/26, Licensing Program Analysts (LPAs) Saraliz Velando and Jennifer Irving conducted an unannounced case management inspection to follow up on a self reported incident that occured on 1/13/26. Upon arrival, LPAs met with and interviewed Site Manager Alexia Morales. LPAs toured classrooms and reviewed facility documents. LPAs observed no children in care at this time. According to Staff #2 on 1/13/26 at approximately 4:16 pm, Staff #1 began transitioning 12 children from MPR to Outdoor Area. A Name 2 Face was conducted and 12 children were observed. When they arrived at the Outdoor Area there was another Name 2 Face conducted and only 11 children were observed by Staff #1. Staff #1 notified Staff #2 and conducted a sweep of the MPR room. When she could not locate him, she called the parent and the parent stated that her phone showed the location of Child #1 was still at school, she attempted to call Child #1 but the phone battery was off. The other parent was also called and stated they had also not picked up the child. Then 911 was called and Staff #2 stayed on the phone while they were en route for approximately 4 minutes. Child #1 was found and the 911 call was cancelled before arrival. Child #1 was in the MPR room in a backstage area hiding between a couple of wood cabinets and was found safe. Child #1 became emotional when meeting with parents. Child #1 did not require medical attention. Child #1 was missing for approximately 18 minutes total. Staff #2 realized Child #1 was missing in approximately less than 5 minutes from the first name 2 face procedure. Staff had a parent meeting regarding the incident on the same day and a follow-up meeting via phone with parents on 1/14/26. Staff #2 met with all facility staff to discuss importance of transitions and how to prevent future incidents of this type. LPAs offered guidance on principles of active supervision. Type B deficiency was cited (see LIC809-D). Exit interview conducted and report was reviewed with the Site Manager, Alexia Morales. Notice of Site Visit was provided and must remain posted for 30 days. Appeal Rights were also provided.